FAQ

About Perfumes

1. What does “Perfume’’ mean?

The word comes from Latin, meaning “a sweet-smelling fluid containing the essence of flowers and other substances”. However, perfume has its origins in an ancient Roman ritual. In the temples of Rome, crushed flowers, leaves, wood shavings, spices and aromatic resins were thrown onto burning coals as offerings to the gods. The resultant scents released through the wafting smoke were the origination of perfume. (And legend has it that Queen Cleopatra doused herself with amphoras of Perfume, before setting sail to meet her love, Marc Antony!)

2. What is the difference between Parfum, EDP, EDT, Deo, Aftershave and Cologne etc.?

These descriptions are used to identify the strength or concentration of perfume oil in a fragrance. The concentrations can vary from fragrance to fragrance, but here is an average guide. In general, the higher the percentage, the higher the price – but be aware that different concentrations (Perfume or Eau de Toilette, etc.) may also have different notes in them, and not simply be weaker or stronger. So, when you like a fragrance, we suggest you explore its different concentrations. Extract/solid perfume – 20-30%
Perfume – 15-25 %
Eau de Parfum (EDP) – 8-15%
Eau de Toilette (EDT) – 4-8%
Deodorants (Deos)- 2-4%
Cologne (EDC) – 2-4%
Aftershave – 2-4%

3. What is the difference between essential oil and perfume oil?

Essential oils are volatile, fragrant liquids extracted from plant leaves, bark, wood, stems, flowers, seeds, buds, roots, resins and petals, usually through steam distillation. In other words, they are raw materials that can be used to create perfumes. They are highly concentrated and should not be applied directly on the skin apart from a few exceptions. (Ouch! You don’t want a fragrance that can burn you, do you?) However, they can be diluted in a carrier oil, such as jojoba, for such use. Perfume oils on the other hand are fragrance components, natural or synthetic, in an oily base rather than an alcohol base, and can be applied directly on the skin.

4. What kind of ingredients are found in perfume?

Perfume is composed of 2 key ingredients: the base liquid or solvent and the fragrance oil. The solvent is usually alcohol or water and forms the bulk of the perfume. The fragrance oils are dissolved in the solvent for easy application. The fragrance oil comprises different notes – to create a complex blend, from different raw materials. These include some very exotic materials directly sourced from nature. Fragrance oils are mainly distilled or extracted directly from fruits, herbs, flowers, blossoms, barks, leaves, twigs, roots, resins, bulbs, rhizomes, seeds, woods and more. Perfumers also use synthetics – man-made molecules, including the famous aldehydes, but nowadays almost any aroma can be synthesised. Violet, for instance, is always synthetic, as it cannot be extracted from the plant. Musks are now mostly synthetic, because of conservation concerns. Even lily of the valley must be synthesised, because those intensely scented nodding white flowers will not give up their fragrant beauty to a perfumer. (They prefer to bask blissfully in the sun, radiantly streaming down the valley.)

5. Is natural perfume best?

Just like everything natural is not good for the skin, every natural perfume is not good for the body. In fact, very few perfumes are 100% natural. One reason perfumers like to use synthetics is to enhance their staying power, as some of the naturals have a short lifespan on the skin, and the man-made ingredients act like a fixative, increasing the duration of the fragrance.

6. What is the alcohol percentage in perfume?

A small amount of alcohol is used in this perfume, to enable it to last longer. However, the strength of a perfume is measured by the concentration of fragrance oil in it. This is an EDP (Eau De Parfum), hence the fragrance oil concentration is between a good 18-22%.

7. Is Musk used as an ingredient in perfumes?

Traditionally, perfumes were made using natural elements such as flowers, herbs, animal derivatives, spices, etc. With advancement in technology and in an effort to safeguard nature, perfumeries today have shifted to synthetic compounds which mimic the fragrance of several naturally occurring raw materials. Hence the musk in Eze is not taken from a deer but is a safe synthetic compound that matches the fragrance of natural musk so the world can continue to experience the richness of this note without harming any species in the process

About Fragrances

1. What are the fragrance/ olfactory families?

There are four main fragrance families with distinctive characteristics. It’s great to familiarise yourself with the families and discover which one you normally gravitate to. Call it brotherly or sisterly affection, but we all ordinarily have one olfactory family in particular that we favour, whether we realise it or not.

1. Oriental

Oriental scents can be sharp and spicy, mellowed and softened with sweet rich notes like cinnamon or vanilla. The Oriental family is further split into three subcategories – the slightly floral Soft Oriental, the spicy warmth of Oriental, and the deep, rich musk of Woody Oriental.
What you can expect to smell:

- Nutmeg
- Vanilla
- Cinnamon
- Patchouli
- Amber
- Musk
- Sandalwood
- Anise


2. Woody

The Woody family can be seen as being masculine, though in truth this really isn’t the case. Who wouldn’t like the deep, natural fragrances of a forest? This fragrance family can be used by anyone, and the dry rich scents make great home fragrances. This family’s subcategories are opulent Woody scents, earthy Mossy Wood scents and smoky Dry Wood scents.

What you can expect to smell:

- Sandalwood
- Cedar
- Amber
- Oakmoss
- Leather
- Fir
- Camphor

3. Fresh

If you prefer something a little lighter, crisper and brighter than Oriental or Woody, your fragrance choice may well fall into the Fresh family. Zesty, herby or citrusy notes uplift Fresh scents and make them a wonderful choice for a light daytime fragrance. Fresh subcategories include herby Aromatic scents, zesty Citrus notes, Water scents like sea salt and fresh rain, and clean Green scents. All of them as fresh as a lilting breeze, whistling by your window!

What you can expect to smell:

- Lemon
- Sage
- Lavender
- Basil
- Mint
- Lemongrass
- Grapefruit
- Rosemary
- Mandarin

4. Floral

The final olfactory family is the most widely used and well-known: the Floral family. Similar to the aforementioned Woody family, Floral has traditionally been pigeonholed into being solely a feminine fragrance – though again, this isn’t necessarily the case in modern perfumes. That would be tantamount to concluding that men dislike flowers, which quite frankly isn’t the case. Floral scents can range from delicate and powdery to sharp, sweet and edible. This diverse fragrance family is split into four subcategories: tropical or sweet Fruity scents, traditional fresh Floral notes, elegant Soft Floral and slightly spicy Floral Oriental.

What you can expect to smell:

- Jasmine
- Rose
- Peach
- Lily
- Peony
- Orange Blossom
- Ylang Ylang
- Geranium
- Violet

2. What is a fragrance note?

A note in a perfume is an individual element – for instance, lemon, jasmine, rose, apple, sandalwood, and the many thousands of other flowers, herbs, spices and woods that perfumers use. They combine the individual notes, to create harmonies and compositions. The language of perfumery borrows heavily from the scales of music, and has never really evolved its own vocabulary. A perfumer can quite correctly be compared to the conductor of an orchestra, delicately isolating and combining fragrant notes, to create a memorable melody of scent and aroma.

3. What do the ‘top’, ‘heart’ and ‘base’ notes mean?

In classical perfumery the perfumer will arrange his/her ingredients/notes in a pyramid shape. Quite like a page of beautiful music, if one were to compare creating a perfume to composing a magical melody. Top Notes/head are evident as soon as your perfume touches your skin; these are usually lighter – citrus, herbs, fruits. They are followed by the middle notes/heart notes which tend to be floral – rose, jasmine, ylang ylang. They may be sensed at the start – but really, they make up the heart of the fragrance, which develops after 10-15 minutes They stay longer on the skin than top notes. Finally, the base notes/fond come through, with a direct relation to the staying power of the perfume. They help slow down the evaporation of the perfume and help perfumes last longer. There’s a comparatively small range of base notes for a perfumer to work with – sandalwood, musk, vanilla, oak moss, patchouli – because only a (generous) handful last long enough on the skin to ‘fix’ the smell.

Order & Returns

1. How quickly will I receive my order?

We process and dispatch orders as quickly as possible. (The sooner you start smelling irresistible, the better.) We deliver using Delhivery. Our standard delivery timeframe is 3-5 business days from the date of order placement.

2. What do I do if my order shows as delivered but I have not received it?

If you have tracked your order and it shows your order has been delivered, but you have not received it, please contact our Customer Service team within 7 days of the delivery date shown, otherwise we will not be able to process your claim for the order not being received. You can do this either by calling 18002091901 Monday to Friday, between 9am and 5pm or emailing care@ezeperfumes.com

We will then contact Delhivery who will investigate. This process normally takes 72 hours and as soon as they let us know the outcome of the investigation we will be in touch.

3. Why haven’t I received my tracking details?

Tracking codes are automatically added to the dispatch confirmation email. Sometimes these emails are not delivered for the following reasons:

1. Email has gone to Spam/Junk
2. An incorrect email address has been input
3. Order Management System error

If you haven't received your tracking details on the dispatch confirmation email please check your Spam/Junk folder & check the email you input into your order. If you still can't find the email please get in touch with our Customer Service team at care@ezeperfumes.com

4. Can the product be delivered to remote places or in non-metropolitan cities?

Yes, Eze Perfumes can be delivered to most places. So, you can smell amazing in almost any corner of the country.

Payments

1. What payment methods do you accept?

We accept many different types of payment. These include:

- Visa and MasterCard (including --pre-paid cards)
- Maestro
- American Express
- Gift Card
- UPI

2. When will I be charged for my order?

You'll be charged once your order has been accepted and payment has been captured.

3. What if I want a refund?

We want you to be 100% satisfied with your order but if you have changed your mind or are unhappy with your purchase, please contact our Customer Service team who will advise further. Rest assured; we will try our utmost to make it a sweet-smelling experience.

4. What do I do if I receive an incorrect item?

We have a number of checks in place to try and ensure the accuracy of the orders we send. If you have received an item which is different to that which you have ordered please contact us immediately on 18002091901 Monday – Friday, between 9am and 5pm, or email on care@ezeperfumes.com