Refund & Exchange Policy

At Eze Perfumes, every fragrance is carefully packed and quality checked before dispatch. Due to the nature of our products, all online perfume sales are final, and we do not accept returns or exchanges except in cases of manufacturing defects, incorrect products, or damage during transit.

If you believe you have received a defective, damaged, or incorrect product, please contact us within 24–48 hours of receiving and opening your order. Once your request is received, our team will review it and guide you through the next steps.

For any assistance regarding returns, refunds, or exchanges, you can reach us at:

Call: 1800 209 1901
Email: care@ezeperfumes.com

Damages & Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged product, a manufacturing-defective item, or an incorrect product, contact our customer support team as soon as possible so we can evaluate the issue and resolve it promptly.

To be eligible for a return or replacement:

The request must be raised within 24–48 hours of receiving the order.
The product must be in the same condition as received.
The original packaging, tags, and accessories (if any) must be retained.
Proof of purchase or order confirmation must be provided.

Once your request is approved, our team will share the return instructions and arrange the next steps.

Please do not send products back without prior approval from our customer support team.

Partial Cash on Delivery (COD)

To reduce order cancellations and ensure faster order processing, Eze Perfumes offers Partial Cash on Delivery (COD) on eligible orders.

Under this payment method:

A 10% advance payment is collected online to confirm your order.
The remaining balance is payable to the delivery partner at the time of delivery.

The 10% advance payment is non-refundable if:

The customer cancels the order after confirmation.
The customer refuses to accept the delivery.
The shipment is returned due to customer-related reasons, including repeated failed delivery attempts or customer unavailability.

However, the advance payment will be refunded if:

Eze Perfumes cancels the order due to product unavailability or any operational issue on our end.
A return or refund is approved because of a manufacturing defect, incorrect product, or damage during transit, in accordance with this policy.

Refunds

Once we receive the returned product, it will be inspected by our quality team. If the return is approved, the refund will be processed as follows:

Prepaid Orders: The refund will be initiated to the original payment method within 3–5 working days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Cash on Delivery (COD) Orders: Approved refunds for the amount collected at the time of delivery will be issued as Eze Perfumes Store Credit, which can be redeemed against future purchases.

For approved returns under Partial COD, any eligible refund will be processed after adjusting the applicable payment components as per this policy.

Please note:

Shipping charges are non-refundable.
COD handling charges (if applicable) are non-refundable.
A cancellation fee of ₹200 will be deducted for orders that have already been shipped to cover shipping and return logistics (RTO) costs.
The 10% advance payment collected for Partial COD orders is non-refundable in cases where the cancellation or return is due to customer-related reasons, as outlined above.

Need Help?

If you have any questions regarding your order, returns, refunds, or exchanges, our customer support team is happy to assist you.