Shipping Policy

At Eze Perfumes, we are committed to delivering your fragrances safely, securely, and on time. This Shipping Policy outlines how we process, dispatch, and deliver your orders.

By placing an order on our website, you agree to the terms outlined below.

 

 

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation or advance payment confirmation (for Partial COD orders).

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, promotional campaigns, product launches, or other peak periods, order processing may take slightly longer than usual.

 

 

Shipping Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–4 business days

  • Tier II & Tier III Cities: 3–6 business days

  • Remote & Difficult-to-Service Locations: 5–8 business days

These timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

 

 

Shipping Charges

  • Shipping charges, if applicable, are calculated and displayed during checkout before payment.

  • Orders eligible for promotional free shipping will automatically receive free shipping at checkout.

 

 

Partial Cash on Delivery (Partial COD)

Partial Cash on Delivery (Partial COD) is available for select products and serviceable PIN codes.

For Partial COD orders:

  • A small advance payment must be made at the time of placing the order.

  • The remaining order amount is payable at the time of delivery.

Our team may contact you via call, SMS, or WhatsApp to verify your order before dispatch. Orders that cannot be verified or where the required advance payment is not completed may be cancelled.

If a Partial COD order is refused at delivery, repeatedly remains undeliverable, or is returned due to an incorrect address or customer unavailability, Eze Perfumes reserves the right to restrict or discontinue the Partial COD payment option for future purchases.

 

 

Order Tracking

Once your order has been dispatched, you will receive shipping confirmation via email, SMS, WhatsApp, or any available communication channel along with your tracking details.

You can use the tracking information to monitor the status of your shipment until delivery.

 

 

Delivery Attempts

Our logistics partners generally make multiple delivery attempts before returning the shipment.

To ensure successful delivery, please:

  • Provide a complete and accurate delivery address.

  • Share a valid mobile number that is reachable during delivery.

  • Ensure someone is available to receive the package.

If an order is returned due to an incorrect address, refusal to accept the shipment, repeated failed delivery attempts, or customer unavailability, additional shipping charges may apply for re-dispatch.

 

 

Damaged, Missing or Tampered Packages

We take utmost care in packaging every order. However, if your package appears damaged, tampered with, or opened upon delivery, we recommend that you either:

  • Refuse to accept the shipment, or

  • Record a continuous unboxing video while opening the package.

If you receive a damaged, defective, incorrect, or missing item, please contact our Customer Support team within 24–48 hours of delivery with:

  • Your order number

  • Photographs of the outer packaging

  • Photographs of the product(s)

  • An unboxing video (strongly recommended)

Claims submitted after this period may not be eligible for review.

 

 

Shipping Delays

While we strive to deliver every order within the estimated timelines, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Extreme weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Operational delays at courier hubs

  • Any force majeure event

We appreciate your patience and understanding in such situations.

 

 

Serviceable Locations

Eze Perfumes currently ships to most serviceable PIN codes across India.

Delivery availability depends on the serviceability of your location by our logistics partners. If your location is not serviceable, our team will notify you and process a full refund for any amount paid.

 

 

International Shipping

At present, Eze Perfumes ships only within India.

We look forward to expanding our shipping services internationally in the future.

 

 

Contact Us

If you have any questions regarding shipping, dispatch, delivery, or order tracking, please reach out to our Customer Support team through the contact details available on our Contact Us page. We're always happy to assist you.